Frequently Ask Questions

How long will it take to receive my order?

Our current processing time is 5 business days before shipping. Delivery times will vary based on your location and the shipping method chosen at checkout. If you need a specific delivery date, please reach out, and we’ll do our best to accommodate your request.

Do you accept returns or exchanges?

Yes, we accept returns within 14 days of delivery. Please note that the item must be in its original, unused condition, and buyers are responsible for return shipping costs. We do not offer exchanges at this time.

Can I cancel my order?
Cancellations are accepted within 2 hours of purchase. If you need to cancel, please contact us as soon as possible.

Do you offer custom or personalized orders?

At this time, we do not offer custom or personalized items. However, feel free to reach out with any special requests, and we’ll see if we can help!

Are your products safe for children?

While our bows are designed with care, they may contain small parts that could pose a choking hazard. Please do not leave children unattended while wearing our hair accessories.

What materials are used in your bows?

We use high-quality cotton fabric and nickel-free, lead-free alligator clips to ensure both comfort and durability for your little one.

Where are your products made?

All of our bows are handcrafted in a pet-free and smoke-free studio to ensure a clean and high-quality environment.

What if my package is lost or damaged during shipping?

Once an order has been shipped, we are not responsible for lost or damaged packages. However, if you encounter any issues, please contact us, and we’ll do our best to help resolve the situation.